Client Resources Hub

Everything you need for your home care journey.

Woman in wheelchair with caring nurse nearby.

Client Resources

At Convenient Home Care (CHC), we want every client and family to feel confident and supported. Explore the resources below to learn about your rights, health and safety, quality assurance, and the forms you’ll need to begin services.

Admission Packet & Forms

Everything you need to start services, including:

  • Welcome Letter
  • Client Rights & Responsibilities
  • HIPAA Privacy Practices
  • Consent & Authorization Forms
  • Plan of Service and Assessment
Download the Admission Packet

Client Rights & Grievances

Learn your rights as a CHC client and how to file a grievance or complaint safely.

  • Dignity and respect
  • Participation in care decisions
  • Privacy and confidentiality
  • Grievance hotline numbers

Health & Safety

Guides and resources to keep you safe at home.

  • Health Questionnaire (medical history, TB, vaccination consents)
  • Safety in the Home Guide (falls, fire, emergency planning)
  • Critical Incident Policy
  • Emergency Preparedness (priority classifications I–IV)

Quality Assurance (QA)

How CHC ensures high standards of care through continuous improvement.

  • Bi-annual client record reviews
  • Annual satisfaction surveys
  • Staff training and competency checks
  • Accreditation with CQL

Community Resources

Helpful state and local programs we connect clients to:

  • ND Aging Services
  • Senior Legal Helpline (free civil legal support for 60+)
  • Protective Services Program (elder abuse prevention)
  • ND Department of Human Services

Essential Forms

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Critical Incident Policy

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Nurse checking elderly woman's heartbeat with stethoscope.

Health & Safety Guides

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Doctor and patient talking on a couch.

Client Resources Hub

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